Refund policy

At REGO Merchandise, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unwashed, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Include proof of purchase or your order confirmation.

Items returned without meeting these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items that have been worn, washed, altered, or damaged by the customer

Exchanges

Need a different size or received the wrong item? Contact us within 30 days of delivery, and we'll be happy to assist with an exchange, subject to product availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We'll review your request and arrange a replacement or refund where applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective.
The wrong item was shipped.
The product arrived damaged.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving your order, subject to this policy.