Shipping policy

Thank you for shopping with REGO Merchandise. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days (where available)

Delivery times are estimates only and may vary depending on your location, courier service, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

If free shipping is offered, it will be clearly displayed during checkout or as part of an ongoing promotion.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Please allow up to 24 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional charges may occur. We are not responsible for orders delivered to incorrectly entered addresses.

Delayed or Lost Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your package appears to be lost or significantly delayed, please contact our customer support team, and we will assist you in working with the shipping carrier.

Customs & Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the damaged packaging
Photos of the damaged item(s)

Order Changes & Cancellations

Orders can only be modified or cancelled before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy for information about returns after delivery.